SHIPPING
We offer free shipping worldwide!
Shipping times may vary but usually takes 7-15 business days.
Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.
Shipping times vary depending on location, but allow 7-15 business days for your order to arrive. If your item takes over 15 business days to arrive don't hesitate to contact us at info@QueenSkinCo.com we will confirm the status for you.
*Please note processing time could take up to 3 days
HANDLING
All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. QueenSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and QueenSkinCo will assist as much as possible to trace a missing parcel. QueenSkinCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
QueenSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service.
TRACKING YOUR ORDER
We will send you a tracking number to your email once the package has been shipped.
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to info@queenskinco.com.
90 DAY MONEY-BACK GUARANTEE
QueenSkinCo is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at info@queenskinco.com for more details.
If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.